Shipping policy

Shipping Policy

Last updated: May 2026

Thank you for shopping with The Airport Guy. Please read our shipping policy carefully before placing your order.

Order Processing All orders are processed within 2–3 business days (excluding weekends and public holidays) after payment confirmation. You will receive an email notification once your order has been dispatched.

Shipping Destinations We ship internationally to most countries worldwide. Please note that we do not currently ship to BFPO addresses.

Shipping Rates & Delivery Times Shipping costs are calculated at checkout based on your delivery destination and the size/weight of your order. Rates vary by region, and you will see the applicable options and prices before completing your purchase.

Estimated delivery times once dispatched:

  • United Kingdom: 2–5 business days
  • Europe: 5–10 business days
  • Rest of World (incl. UAE): 7–14 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, or other factors outside our control.

Carriers We ship using Royal Mail, DHL, and DPD depending on your delivery region. The carrier used for your order will be confirmed in your dispatch notification.

Order Tracking All orders include tracking. Once your order has been dispatched, you will receive an email containing your tracking number and a link to monitor your delivery in real time.

Customs, Duties & Taxes International orders may be subject to customs duties, import taxes, or fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in our shipping rates. We recommend checking your local customs regulations before placing an order.

Lost or Delayed Parcels If your order has not arrived within the estimated delivery window, please allow the following timeframes before contacting us, as parcels are occasionally delayed in transit or customs:

  • UK orders: 15 business days from dispatch
  • International orders: 21 business days from dispatch

If your parcel has not arrived after these periods, please contact us and we will open an investigation with the carrier. Once the investigation is complete, we will offer a replacement or refund at our discretion, depending on the outcome.

We are not responsible for delays caused by incorrect addresses provided at checkout. Please ensure your delivery details are accurate before placing your order.

Contact Us For any shipping-related queries, please contact us at: 📧 info@theairportguy.co.uk